Service Limitations for our consumer emergency roadside assistance plans:
- Individual plans are entitled to 4 calls per plan; all others have 6 calls per plan.
- Couple/Family plans share the available service calls.
- Subscriber must be with the disabled vehicle in order to receive service. (However if you cannot remain with the vehicle for safety reasons, we will attempt to provide service).
- Lockout service covers up to $100 per occurrence.
- Service cannot be guaranteed on roads that are not regularly maintained including private property or anything off road.
- Service does not cover installation or removal of snow tires or chains, nor dismounting, rotating or repairing of tires. We do not use sealants to repair flat tires. Flat Tire service includes changing a spare tire. Please ensure you have a driveable spare. If the covered vehicle does not have a spare, we will tow the vehicle to a repair facility, up to the mileage limits of the subscriber’s plan.
- Roadside Service is for light duty consumer vehicles only and will not cover any medium/ heavy duty vehicles such as Sprinter/transit vans, modified vans, RV’s, Ford 350/450’s vans or trucks, box trucks, Chevy Express Vans, or anything similar. Please see our commercial page to get a quote on commercial types of vehicles.
- Service does not cover vehicle storage charges, cost of parts, installation, products, materials, impounding and additional labor related to towing.
- Service cannot be provided to vehicles with expired safety inspection, license plate and or emission sticker where required by law OR to vehicles not legally registered.
- This plan is for consumer/personal use only. No commercial vehicles are covered under these plans. If member/members are/is riding and/or driving a commercial vehicle (any vehicle used for company/business/commercial use-service will be denied).
- Service cannot be provided to impounded vehicles.
- Service will be refused if the vehicle is not in a safe condition to be towed.
- Service cannot be provided in areas not regularly traveled such as vacant lots, beaches, open fields or other areas that would be hazardous for service.
- Delivery of repaired tires is not included in service.
- Service does not include installation of ANY parts other than replacing a flat tire with a usable spare.
- Service when a vehicle is snowbound: We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking.
- Towing to home is not covered unless repair facility is closed or on weekend. We will not tow again for the same disablement..
- Towing vehicles to a junkyard or location of disposal is not included in service.
- Towing or service while at an auto repair shop or service station, to another location is not covered.
- Towing service is for emergency roadside occurrences only.
- Tolls are not covered.
- Accident towing is not a covered benefit.
Best Roadside Service Membership Guidelines:
Best Roadside Service offers nationwide service through various third party service providers who are located throughout the United States and Canada.
- Covered member must provide some type of identification in order to verify coverage if on individual plan.
- Couple/Family members must reside at the same address.
- Abuse or excessive use of the service is cause for non-renewal or cancellation without a refund. Membership will not be cancelled without notice.
- After service calls are expended then account will be marked for out of pocket services only. Arrangements will be made for member to pay the service provider directly.
- Membership fees and dues are subject to change without notice.
- Memberships have an auto renew feature. Upon signing up on the website, the member must select the auto renew feature. This feature is free and keeps your roadside plan in effect by charging your credit card on the annual anniversary date, so you don’t have to worry about your plan expiring as long as the credit card on file is current. Once an approved member, you can log back in and turn off the auto renew feature if you like. For all renewals notices are sent at 2 months, 1 month and 7 days prior to the expiration date of service.
- Address changes must be sent in writing from the email address of the account holder to support@bestroadside.com.
- Members are not expected to pay for services that are within the limits of their membership.
- Services and memberships are only available in the 50 United States and Canadian Provinces.
- Membership activation dates are 7 days from the date membership is purchased.
- Vehicle Plan Memberships can be transferred to another automobile upon sale or salvage only. Bill of sale or salvaged title must be shown in order to transfer service. In both cases proper documentation is required in order to transfer service to a newly purchased vehicle. Member of record must send email to info@bestroadside.com and advise us of new and old vehicle information. All transfers require a 7 calendar day waiting period before service is once again active.
- Refunds given on a pro-rata basis on unused, full months only, less a $10 administrative fee. No refunds will be given if any service call was used and expenses incurred.
Plan Benefits Overview
All of our emergency roadside assistance plans include the following benefits, 24 hours a day, 7 days a week, no matter where you are in the United States or Canada.
- Emergency Toll Free Phone Number: Your direct roadside emergency phone number is provided via email upon approved membership. Our customer service specialists are available 24 hours per day, 365 days per year.
- 24 Hour Emergency Towing Service: Your plan includes a 24 Hour emergency tow service when your vehicle breaks down or if you are stranded on the road due to a mechanical issue. If you have the individual plan, our tow service will cover you in any vehicle you are driving or riding in. If you have the vehicle plan, our tow service will cover the vehicle or motorcycle regardless of who is driving. Towing is for roadside assistance emergencies only. *The plan tows up to 75 miles, to the nearest repair facility. Service does not apply to previously disabled vehicles and there is only one tow per disablement.
- 24 Hour Battery Jumpstart Assistance: If your battery goes dead or fails, we will send a technician to jumpstart the covered vehicle.
- 24 Hour Flat Tire Repair Service:Best Roadside Service provides urgent roadside flat tire service for covered vehicles so you are never stranded by the side of the road. We send a technician to install a drivable spare on the vehicle and get you back on the road again. It is member’s/vehicle owner’s responsibility to have a properly inflated, working spare with their vehicle at all times. If the covered vehicle does not have a spare on-hand, we will tow the vehicle to a repair facility, up to the mileage limits of the subscriber’s plan. *Note to owners of newer vehicles: many new vehicles do not come with a spare tire. If you are unsure if you have one, we encourage you to check and purchase a spare, if needed, to ensure you are protected in the event of a blowout or flat so you can get back on the road as quickly and easily as possible.
- 24 Hour Lockout Service: Should you get locked out of your vehicle, we will send a technician with manufacturer approved tools to get you back into your vehicle and on the road again.
- 24 Hour Lost Key Service: Should the keys not be in the vehicle or the keys are lost and need replacing, your program includes Lost Key Reimbursement. You may purchase a new or temporary key/electronic fob that is compatible with your vehicle and submit the itemized receipt for reimbursement. The cost to fabricate and program the new key itself are covered for reimbursement up to $100.00 (only 1 Lost Key Reimbursement per term can be utilized per membership).
- 24 Hour Fuel Delivery: If your covered vehicle should run out of gasoline, we will dispatch a service technician to deliver fuel to get you back on the road again. Our 24 hour fuel delivery service includes 3 gallons of fuel delivered to you at no charge.
- 24 Hour Winching/Extrication: Your membership entitles you up to $50.00 maximum benefit to be used if your vehicle needs to be extracted/winched out. Vehicle must not be more than 15 feet from a regularly maintained roadway.
- 24 Hour Oil, Fluid, and Water Delivery Service. An emergency supply of fuel, oil, fluid and water will be delivered if the disabled vehicle is in immediate need. The member is responsible for the cost of the fluids.
- 24 Hour Emergency Personal Assistance: Our customer service and support team, based in the United States, is always here to assist you no matter what your vehicle or travel needs are. If you need messages relayed to loved ones during inclement weather or related roadside emergency, our staff will send and receive messages for you. We can make calls for you on your behalf and take the stress away from any roadside emergency. If you need us, we will be there for you, 24 hours a day, 365 days a year.
- 24 Hour Trip and Routing Service: Your membership includes customized trip planning and routing services. We can not only help you get where you want to go, but reach your destination safely and efficiently. If you ever get lost, just call our emergency roadside assistance hotline and we can give you turn-by-turn directions, 24 hours a day, 365 days a year.
- 24 Hour Concierge Service: When you are traveling, it can be difficult to manage car rental service or book a hotel room. We offer 24 hour concierge service and make sure that all hotel and rent-a-car arrangements are made in time. Whatever your travel needs, you can call on us to help.
- VIP Discounts for Travel, Car Rentals and Hotels: Save on travel arrangements and trips! We offer discount programs and competitive travel discounts for our members. We also offer daily discount packages for vacations and cruises as well as automotive discounts. Click here for more details
