As a prudent person, you’re probably aware of what a valuable resource having a company roadside assistance plan can be, for your personal vehicles as well as for your company’s vehicles. Roadside assistance coverage offers peace of mind and can often save you a lot of money too.
Now that you’ve made the decision to purchase this much needed coverage, where do you begin? The best company roadside assistance plan will be provided by a company who cares about his customers, whether that customer has one car or 1,000 cars covered under the plan.
If you inadvertently choose a company that offers poor customer service, you and your company could very well end up being the subject of a roadside assistance horror story like this woman. She was driving a company vehicle on the way to a client meeting, 200 miles away with much of the trip taking her through a rather desolate region of the country.
About half way through her drive, the car abruptly swerved and she heard a loud popping noise – it was the dreaded flat tire. Thankfully, she was able to safely pull onto the shoulder of the highway and view the damage. The tire was destroyed, but it was getting dark outside and cars on the highway passed by at 70 mph. She quickly returned to the car to call her company’s roadside assistance plan.
After being on hold for 20 minutes, she was finally connected to a person who rudely told her that the closest provider was 70 miles away and would try to get there within two hours. There was little she could do but wait as it grew darker and she grew more anxious. After two hours of waiting there had been no follow up call and no one showed up to help. After several phone calls and complaints to a manger, someone finally came out to assist and charged her $100 for having to drive so far.
Following her nightmare experience, the woman’s boss took actions to cancel the company’s membership with that roadside assistance plan. Both the woman and the company learned a hard lesson of doing due diligence when seeking out the best company roadside assistance plan.
Choosing the best company requires:
- Choosing a policy that will cater to your budget and needs without compromising on service
- Comparing details of what the plan covers
- Researching the quality of service given to the company’s current and past customers, including response time by doing an online search for company reviews.
If you want the best roadside service plan don’t hesitate to contact us here.