Best Roadside Service is an auto club with all calls answered in the US. Get the best service at the best price with Best Roadside Service, serving consumer and commercial needs in the US and Canada since 1985!

Electric Cars Need Roadside Assistance Too

January 19, 2016 by Best Roadside Service

Just because your car doesn’t rely on traditional petroleum gasoline, doesn’t mean it won’t ever leave you stranded on the side of the road.

Hybrid and electric cars are becoming more and more popular in America as the technology advances, prices lower and concern for the environment increases. According to HybridCars.com, in 2013 nearly half a million hybrid electric vehicles (HEV) were purchased in the United States. The Toyota Prius still lead the pack in sales, but other car manufacturers are quickly catching up including Ford and Lexus.

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Despite the growth in popularity, less than 200,000 of the total HEV sales in 2015 were for fully electric cars. The hybrid vehicle still dominates the market, with its minimal, but still existent, dependence on gasoline. Infrastructure is partly to blame for this fact. The United States still lags behind other countries in terms of electric car charging stations. Not to mention, the average American commuter is driving further each day than their European counterparts, for example, making battery life a bigger issue than it is elsewhere.

Researchers at Edmunds point out that owners of hybrid vehicles should know that “the gasoline engine in a hybrid vehicle requires the same maintenance that it would if it were the only power source driving the vehicle. That means regular tune-ups and oil changes every 5,000-10,000 miles, depending on the vehicle and driving conditions.” That also means that hybrid vehicles are susceptible to the same kind of issues, breakdowns, and vulnerabilities as a standard gas-powered car. And fully electric cars are susceptible to their own array of mechanical and technological issues that could leave you stranded by the side of the road.

This information is important for anyone who may be considering purchasing an HEV to keep in mind. Even if you plan to ditch your old gas-guzzler, don’t make the mistake of tossing out your roadside assistance plan with it. Most roadside assistance plans cover HEVs the same way they do traditional cars. Companies such as Best Roadside Service offer travelers emergency roadside help if their hybrid or electric vehicle breaks down, runs out of battery life (or gas in the case of a hybrid), needs additional fluids, gets a flat tire or many other common issues. Best Roadside Service even includes gas delivery in their membership rates, in case your battery and gas tank run out and leave you stranded.

These plans also include discounts to major national car maintenance shops such as Aamco, Jiffy Lube, Meineke and more. This is important, as Edmunds reminds us, because HEVs need the same kind of regular maintenance as a traditional car. Getting oil changes, tune ups and fluids topped off will keep your HEV investment running well, and a roadside assistance plan will help you save money maintaining your car.

All that savings on gas and maintenance may also give you the funds to take a road trip or vacation. Best Roadside Service offers its members discounts on travel including discounts to theme parks, hotels, and other attractions as well as coupons to places all over the US. And if you need help navigating, they also offer members customized map routing as well as access to a 24-hour emergency hotline you can call for turn by turn directions or roadside assistance, in case you get lost or break down.

If you’re considering purchasing a hybrid or electric vehicle, you’ve probably done a lot of research and consider yourself a conscientious consumer. We recommend you do your research on roadside assistance plans as well to see what companies are offering the best services and benefits for the money. Just remember that regardless of which HEV you decide to get behind the wheel of, don’t drive it off that lot without covering yourself or your vehicle with a roadside assistance plan.

Credit Card Companies Drop Roadside Assistance Coverage

December 15, 2015 by Best Roadside Service

Many people do not know that their credit card companies may provide additional services beyond loaning money for purchases.

In fact, several credit card companies offer services through third party providers for things such as identity theft, travel planning and even roadside assistance. These services are not always marketed to credit card customers very well, and J.D. Power & Associates reports that only about 2/3 of people are even aware of their benefits, and even fewer people are using their credit cards to their full advantage. For this reason, many credit card companies are dropping extra benefits from their cardholder agreements.

In August 2015, Discover issued a new cardholder agreement that stated they intend to “simplify the suite of cardmember benefits that it provides by eliminating certain benefits in order to provide a better customer experience.” What this really means is that they are eliminating benefits to save themselves money. With recent laws in effect that restrict credit card companies on the kind of late fees and interest rates they can charge, many lenders are looking at cutting cardholder benefits and other services to save money and help their bottom line.

In fact, Sears MasterCard recently dropped its rental car collision coverage, travel assistance and roadside assistance benefits, and Bank of America is discontinuing its roadside and travel assistance benefits for its MasterCard Better Balance Rewards cardholders as well. With these heavy hitters leading the pack, it’s a logical assumption that other credit card companies will be following their lead and dropping third party services for their cardholders as well. So whether or not you have one of these cards listed above, you should start looking around for another provider for these services.

Even if you do plan to continue using your credit card company’s services, keep in mind that most credit card companies still charge their cardholders a fee to use their roadside assistance and these fees can run up to $70 per call. At that price, you should consider going with Best Roadside Service’s roadside assistance plan. In fact, a year of roadside assistance with Best Roadside Service, which includes up to 6 calls per year, only costs between $65-$80 depending on the plan chosen. Additionally, Best Roadside Service offers travel assistance, travel concierge services, travel discounts, coupons, a 24-hour emergency hotline, discounts at national automotive maintenance shops and more. Your discounts from these partners might just pay for your annual membership! You don’t have to have a particular credit card to have these services and you don’t have to pay a crazy interest rate to earn them. Individual plans are less than $80/year and vehicle plans are just $65 annually.

Why Choose Best Roadside Service

Going with a company that specializes in roadside assistance is also the only way to ensure you get the best and fastest service. Credit card companies are essentially playing the middle man to their cardholders – creating an additional step and costing the customer more time when they do need help on the side of the road. Best Roadside Service, on the other hand, has an average response time of just 34 minutes. And their service providers respond to over 70,000 calls per month. In the last 50 years, Best Roadside Service has unlocked over 170,000 doors, changed over 340,000 flat tires, towed over 6.8 million miles and delivered over 60,000 gallons of fuel!

But not all roadside assistance plans and providers are created equal. Whether you want to purchase a plan for a particular vehicle, no matter who is driving it, or a plan for an individual, no matter what vehicle they are driving – you’ll want to compare plans, and go with a Better Business Bureau A+ rated company that has been providing roadside service for over 50 years to consumers just like you.

The bottom line is that your credit card company is more concerned with their bottom line than customer perks and benefits. Ditch the middle man, and purchase an independent roadside assistance plan for you and your family from Best Roadside Service!

Don’t Get Lost – Get Roadside Assistance

November 16, 2015 by Best Roadside Service

Going “down the river and through the woods to Grandmother’s house” this holiday season?

Car travel during the holidays is increasingly common. In fact, AAA reports that nearly 91% of people will celebrate the holidays with a road trip of some length. And with gas prices staying relatively low, that number could increase.

Car travel during the holidays can be a stressful or pleasant activity, depending on how well you’re prepared and the resources you have at your disposal. When traveling to more remote destinations (such as Grandmother’s house or that Ski Resort you’ve been wanting to try), getting lost along the way can ruin a fun, family roadtrip.

Although GPS and cell phones have greatly increased our ability to navigate to new and remote places, there are times when cell phone and satellite reception simply don’t work. We’ve all been there – so close to our destination – when our GPS blips “lost satellite reception.” And if you’re in an unknown area or if the weather is cold or snowy, this can go from a frustrating situation to a dangerous situation quickly.

While it’s good to keep a charged up cell phone and GPS in the car with you while traveling, it’s even better to have an old-school, analog backup system: the old fashioned map! However, generic atlas and maps from the gas station can be awkward and difficult to place yourself and use for navigation. Those back roads you’re traveling may be so tiny on a large map that you can barely see them and unless you have a skilled navigator riding shotgun, you’re likely to get even more lost.

What is the best option?

The best option for getting to your holiday destination without taking an unnecessary scenic route or ending up at some other family’s potluck, is to get customized map routing for your trip from a roadside assistance company such as Best Roadside Service. Members of our emergency roadside service plans receive complimentary trip planning and routing. The maps we provide will correspond to the exact areas you will be traveling, so you don’t have to unfold a map the size of your vehicle to try and find exactly where you are. The customized mapping also gives you turn by turn directions to keep it simple.

If for any reason you still get lost, our members can also use our 24-hour emergency hotline. This complimentary service includes turn by turn navigation and one of our U.S. based customer service representatives will help you get back on track and reach your destination. Individual plans cover a person no matter what car they are in, so even if you’re traveling in another family member or friend’s vehicle, you’ll still have access to all of your benefits.

Best Roadside Service plans also make a great gift, and at less than $6 a month, it’s an affordable way to make sure your loved ones are safe, no matter where they travel. Not to mention, our plans come with many more benefits including travel discounts, coupons, discounts at national car maintenance companies as well as the roadside services we provide such as delivering gas, fluids, changing flat tires, towing services and more.

So this holiday season, don’t get lost. Get to grandma’s house on time and without the frustration of getting lost with Best Roadside Service’s customized trip routing and planning service. Happy Holidays!

Why Your Business Fleet Needs Roadside Assistance

October 29, 2015 by Best Roadside Service

If your business uses a fleet of vehicles, then you know how difficult it can be to keep all of them up and running at once.

In fact, about 20% of typical fleets experience mechanical disablement every day.
Perhaps one or more of your employees or drivers have had issues with breakdowns or flat tires while driving one of your vehicles. This can cause a lapse in service, a loss in revenue and can cause your customers to lose trust in your business. Not to mention, this can be a dangerous situation for your employees. Even if your employee is skilled at car maintenance, changing tires, and the like, it can become a liability for your business if they were to be injured while working on your business vehicle on the side of the road.

Businesses who maintain a fleet of vehicles, whether it’s a credit union with sales people driving company cars or a college with 10 vehicles or a car rental agency or any other business that owns or leases multiple vehicles, benefit greatly from a roadside assistance plan. Whether you maintain hundreds of vehicles or just a few, plans such as the commercial fleet plan with Best Roadside Service can give a business owner peace of mind and keep their employees safe while helping them maintain their investment.

Services and Benefits to Fleet Coverage

Best Roadside Service offers business owners fleet coverage for their vehicles that comes with a wide range of services and benefits. The primary benefit, of course, is the safety and assurance it brings to you and your employees. If they’re ever stranded on the side of the road, our 24 hour emergency line will be there to assist them. Our average call response time is just 34 minutes, so they will be back on the road and back to business as quickly as possible, meaning you don’t lose income or your customer’s trust.

We are able to provide such fast service due to our state-of-the-art software, which allows us to use your cell phone to locate you while our service providers remain on the phone with you, your employees or drivers. We handle over 70,000 calls every month while maintaining a high level of service and customer satisfaction. Our service providers will change a flat tire, replace fluids, deliver gasoline, or tow a car if necessary.

Even if your business experiences lots of turnover or you have different drivers in different cars on a daily basis, our commercial roadside assistance plans can still help. Our plans cover the vehicles in your fleet – not the specific drivers. So no matter who is behind the wheel, you’ll still receive service. And no matter what type of vehicle your drivers and employees use – from compact cars to box trucks – we cover them and provide the same quality service.

Commercial clients receive the same benefits and services our individual customers receive including travel discounts and coupons, discounted rates at national hotel chains, cruise lines, amusement parks and more. Your business will also receive discounted rates at national maintenance and repair chains such as Maaco, Meineke, Jiffy Lube, Aamco and more, so you can keep your fleet up and running for less money.

We customize each plan to a specific company’s needs, so you never pay for something you don’t need and you get the exact coverage you want. To get a free quote for your fleet, email us at info@bestroadside.com. Feel free to send us a list of your fleet vehicles you’d like covered to expedite the quote process.

We have covered all kinds of company fleets including hospitals, city and state entities, insurance agencies, rental car companies, food banks, tour companies, moving companies, animal rescue services and more. Nearly any business with company vehicles can benefit from an emergency roadside plan.

Keep your business investments and your employees safe by covering your fleet vehicles with Best Roadside Service.

The Top Five Tips for Traveling With Pets

September 23, 2015 by Best Roadside Service

At Best Roadside Service, we pride ourselves on being a pet-friendly business.

We cover the vehicles and fleets of many pet rescue organizations and so we are always mindful of keeping you as well as your furry friends safe – especially when they’re in your car.

Some pets love car rides, while others have anxiety just at the site of an open car door. It’s easy to understand why – half the time they get into a car, there’s a vet waiting on the other end! But no matter how short or long the ride, it’s critical that you take certain safety precautions to protect both your pet as well as yourself while driving. So whether your pet loves to ride shotgun or prefers to be safely crated in the back, here are a few tips for how to ride safely with your pet.

Buckle Up!
The most important piece of advice we can give you is to always keep your pet restrained in some way while riding in a vehicle. A loose pet is a dangerous pet in a car. Whether they are blocking your view, or getting under your feet, letting them have free range can result in serious consequences.

You probably wear your seatbelt when you’re in your car, and certainly if you have kids, you ensure that they are safely belted or in a car seat or carrier. Do the same thing for your pet. There are lots of products on the market now that safely and comfortably restrain pets. These products often will still allow your pet to see outside, move around within reason and enjoy their ride. Dogs who wear harnesses can use doggie seatbelt devices, which strap directly into your car’s seatbelt system. Dogs who have a lot of anxiety when in the car may prefer to be inside their crate. This is particularly true for dogs who have been crate trained and who view their crate as their private den and retreat.

Keep cats in cat carriers and, if possible, strap the carrier into your vehicle’s seatbelt system for added security. A small cat carrier can become a dangerous projectile in an accident.
Keep arms, legs and head inside the moving vehicle at all times.
What’s true for roller coasters is pretty much true for your pet and your car. Although your furry friend may love to hang his head out the window while you cruise down the road, there are a variety of ways they can become injured from this. Debris, dirt and even insects can become embedded in their eyes or skin, their head could hit a roadside object, and they could even fall out of the window if not properly restrained. As fun as this is for them (and for passers-by), roll up the window and opt for AC instead.
Keep them in the cab.
Putting dogs in the bed of a truck may be convenient, but it can also be extremely dangerous. Not only could your dog fall or jump out of the bed of a truck and be hurt or killed, they may also become a distraction to other drivers, possibly causing a collision. According to the American Humane Society, at least 100,000 dogs die in accidents each year because they were riding in the back of a pickup truck. Additionally, if you have to run in somewhere, don’t leave your dog leashed in the bed of a truck. The heat of the truck bed floor can cause burns on paws, plus pets are exposed to the weather – whether it’s heat, cold, rain or other scenarios.
Never, EVER leave them inside a hot car.
This should go without saying at this point, but every summer you see news stories about someone who has left their dog inside a car to run into the store “for just a few minutes.” Sometimes these dogs are rescued by good samaritans, but many times they are not, and they suffer and often die from heat stroke. A car heats up incredibly fast! Don’t believe it? Watch this video where Kars4Kids challenged adults to sit in a hot car for 10 minutes and they would receive $100. Not one person could do it! Their message (not to leave your kids in the car, even for ten minutes!) applies to animals as well. And don’t forget, your pets are wearing a heavy fur coat, making that heat even more extreme.

If you have an errand to run and have your pet with you, either take them inside with you, or if that’s not permitted – come back later without them. There simply isn’t a safe option for leaving an animal in a car. Even with your windows cracked, a car can still become unbearably hot, even on a pleasant day. And rolling your windows all the way down leaves your pet exposed and vulnerable to pet-napping.
Make sure they’re tagged.
Just like you make sure your vehicle’s registration is up to date, make sure your furry friend has a current tag/ID on their collar, and if possible – a microchip in case their collar is lost or removed. Pet-napping is becoming a big market for criminals. Thieves steal dogs and cats to re-sell them, and often dogs are stolen from vehicles where they’ve been left unattended. A microchip is the definitive, irremovable way to prove your ownership, and if your pet just happens to get loose and run off, visible tags can help aid in a speedy return home.

Taking a roadtrip with your best furry friend can be a great experience if you follow these tips for a safe, enjoyable, tail-wagging ride. And to keep yourself and your vehicle safe on the road, consider a Best Roadside Service plan, so that you and your pet are never stranded on the side of the road.

The Best Roadside Assistance for Your Motorcycle

August 26, 2015 by Best Roadside Service

Motorcycles represent the epitome of freedom and independence. Whether you ride a cruiser, a sport bike or a touring motorcycle, there’s nothing more exciting than hitting the open road and leaving your day-to-day problems behind. But even when you’re taking a solo trip on the open road, you need someone to have your back in case of an emergency. And in the case of bad weather or dangerous conditions, you need someone who will have your back quickly. If you’re like most bikers, you probably don’t take a lot of tools or even a spare tire with you on your bike, so when an issue occurs, you’ll need help getting back to what you love – riding!

Best Roadside Service offers emergency roadside plans for all makes and models of motorcycles including Harley-Davidson, BMW, Kawasaki, Suzuki, Indian, Honda, Triumph, Yamaha and more. Additionally, we offer coverage for trikes and scooters, so whether you’re driving a Vespa or a Can-Am, we’ll be there for you when you need us.

Our Motorcycle Services

Our motorcycle plans give you all the benefits and services of our regular individual or vehicle plan including 24-hour roadside assistance, towing, battery jump-start, turn by turn directions, custom mapping, travel discounts and coupons, fuel and fluid delivery and more.

Did you know that a flat tire is the number one roadside issue encountered by bikers? Don’t let this leave you stranded – become a Best Roadside Service member and get your motorcycle, trike or scooter towed to a repair facility so that you’re never left on the side of the road. The other top roadside issues motorcycle drivers may encounter include low fluids, a blown fuse, coolant leaks and overheating. All issues you probably can’t repair because you don’t have the parts and tools with you, or don’t want to try to repair while stranded on the shoulder of a busy road or an isolated location.

Best Roadside Service is US owned and operated, so when you call our help center there is always a live person to speak with who will assist you quickly and courteously. Our average emergency service response time is just 34 minutes. Speed is critical when you’re stranded on a bike with nowhere to take cover. We will get to you quickly and get you back on the road, or safely towed to the nearest repair shop – no matter where you find yourself.

And if you like to take your bike on road trips and vacations, Best Roadside Service offers travel discounts, coupons and membership benefits that will make traveling more enjoyable and affordable. We can also assist you with custom mapping to your destination, so you’ll never get lost – unless you want to! Our 24-hour concierge service can help you book a last minute hotel room or other travel needs, so you don’t have to spend precious riding time researching travel sites and calling place after place to find a great rate.

Riding your motorcycle may make you feel like a lone ranger, but don’t be stuck by yourself when things go wrong. Sign up today and save $10 on safety and security every time you ride.

Give A College Student the Gift of Roadside Assistance

August 11, 2015 by Best Roadside Service

The fall semester is right around the corner and college students are headed back to their dorms or maybe off to college for the first time.

This is an exciting but scary time in both the recent high school graduate’s life as well as their parents’. For the first time, these young adults will be on their own, and many will be hundreds or even thousands of miles away from home.

If your new college student will be driving him or herself off to college, much of your anxiety may be about how safe their travels will be. Whether they’re hauling all of their stuff off to their dorm, or just driving around campus and their new town, they can run into a plethora of issues that mom and dad won’t be around to help out with. Flat tires, keys locked in the car or bigger mechanical issues can cause a student to miss class or worse – get hurt or stranded.

As stressful and scary as this time can be, there are ways to keep them safe, even if you’re far away. Best Roadside Assistance offers affordable roadside service plans for individuals that help keep them safe and on the road. Consider purchasing a plan as a gift for your graduate and send them off to college safely.

What We Offer College Students

Our service plans cover any issue they may experience. Our call center is owned and operated in the US, so when making a service call, they will always get a friendly representative who will send help immediately. In fact, our average response time is just 34 minutes.

College students are not always the most prepared or organized, so if they lock their keys in their car, we can get them out of a bind. If they run out of gas, we have them covered and can deliver up to three gallons of gas, for free, right to their vehicle. We will even replace a lost car key up to $100, in case they happen to misplace that too.

And if they’re driving a less-than-reliable vehicle, our roadside service plan can assist there too with towing services, battery jump start and even fluid delivery. In addition to these services that will keep them safe, we also provide benefits to our customers that will allow them to have some fun. Travel discounts and mapping services can help them get to their spring break destination safely and within budget.

A Best Roadside Service plan is the perfect gift for back-to-school college students. It keeps them safe while keeping your stress level down. Send them off safely this year, and sign up today.

Why Millennials Need Roadside Assistance

July 22, 2015 by Best Roadside Service

“Millennials” is the term used for people born between 1980 to 2000. As of right now, this puts millennials anywhere from 15 to 34, but the term is generally used to describe young adults today. This group of people are just starting professional careers, moving out on their own, and becoming responsible for themselves. Things like rent, budgets, insurance and more are now not just terms heard around the dinner table, but important aspects of everyday life.

If you’re a millennial just going out on your own, it can be scary, overwhelming and expensive. Especially in tough economic times, you may worry about what happens if you get sick or if your car breaks down. You’ve probably purchased health insurance, car insurance and maybe even rental or home owners insurance in case something happens. Another way to protect yourself against unwanted expenses is to purchase roadside assistance.

Roadside assistance is an inexpensive way to ensure that you and your vehicle are always safe on the road. Breakdowns, running out of gas, locking your keys in your car – those are all inevitable things, but if you’re not prepared, they can also be expensive and budget-busting inconveniences. Roadside assistance allows you to pay a low monthly fee for assistance in these and many other situations.

What We Offer

Best Roadside Service offers plans that either cover you as an individual – no matter what car you are driving or that cover your car- no matter who is driving it. Either plan will cost less than your monthly cable bill, but is a much better investment.

Best Roadside Service has a US-owned and operated call center and our average response time is just 34 minutes, so you’ll never be stranded by the side of the road with a flat tire, dead battery or any other mechanical issue. We will also cover a replacement key up to $100 if your car key is lost or destroyed. If you run out of gas, we’ll deliver three gallons to you wherever you are for free! Any of these situations could cost you hundreds of dollars without roadside assistance.

And it’s not all serious business – in addition to our emergency roadside assistance benefits, we also offer discounts for travel and entertainment, hotels, theme parks, restaurants and more. So if you’re going on a road trip, we can provide customized mapping, turn by turn directions and savings on the fun when you get there.

We know you’re on a budget, but making roadside assistance a priority will save you money in the long run. And you can save $10 right now, just by purchasing your plan online. Make mom and dad proud and sign up for roadside assistance plan today.

Why Your Family Needs Roadside Assistance During Your Deployment

July 16, 2015 by Best Roadside Service

Summer is the time that many military families relocate to their new duty stations or find out about deployments on which service members may be embarking. Every military family knows that the time right before a deployment is a stressful and emotional time of planning and trying to squeeze in as much time together as possible. But once the service member is deployed, the worrying and emotions don’t stop.

Both the family holding down the fort at home and the deployed service member worry about their family being safe. Many military families invest in home security systems for this reason. So why wouldn’t you invest in a similar security system for your family’s vehicle? Consider why a roadside assistance membership can give you some much needed peace of mind during the next deployment.

Flat Tires – a Dangerous Inconvenience

Flat tires are always inconvenient and they can be dangerous. You don’t want your family member trying to change a tire on the side of a busy highway. A roadside assistance company like Best Roadside Assistance has an average call response time of 34 minutes – that means someone will be there to help and you can be on your way in under an hour, in most cases.

Running on Empty

Whether you were just too busy to fill up or you’re driving a long distance and you haven’t seen a gas station in miles, sometimes you just run out of gas. It happens. Members of Best Roadside Assistance can call our 24 hour, US-operated call line and someone will deliver three gallons of gas right to them – for free! Now that’s peace of mind.

Locked Out

Much like a flat tire – there is absolutely no convenient time to lock your keys in your car. When you find yourself in this position, it’s usually with a cart full of groceries, an antsy child and somewhere to be. But if you do find yourself in this position, our 24 hour call line will send a technician to you immediately to get you back into your car with safe, manufacturer-approved tools.

Car Won’t Start

You get in your car, put the key in the ignition, turn it, and . . . nothing. You’re not a mechanic, and you have no idea what’s wrong. You may be in a new town with few friends or family nearby to help. Our 24 hour emergency line will send a technician out to help; whether it’s a dead battery, low fluids or an issue with the engine, we will either fix the issue or have the car towed to a service station for repair.

Personal Assistance – Every Mile of the Road

When you leave your family while on deployment, don’t you wish you could leave them with a personal assistant to ensure their safety? With Best Roadside Assistance, we offer just that. Our 24 hour assistance line can help our members with just about anything from a flat tire to sending and receiving messages to loved ones on your behalf during a roadside emergency. We can also assist you if you’re lost, need directions, need to find a place to stay while you’re driving and we even offer travel discounts and coupons for our members.

So if you’re deploying, or even just going on a long training exercise or work-ups, consider purchasing roadside assistance for your family and also for your peace of mind. At just $65 for a vehicle plan or $79.95 for an individual plan, it’s a small price to pay for your family’s safety and security.

Can You Really Trust Those Online Reviews?

July 6, 2015 by Best Roadside Service

Have you ever done research for a product or service and stumbled upon an online review site? Maybe you wondered who was doing the reviewing or if companies were paying money to these review sites to give them good ratings? Can you REALLY believe the review site? Take it with a grain of salt! You can find good online reviews but honestly, they may not be accurate or they can be outdated. We have certainly seen some good reviews for companies that didn’t have good PR or Facebook comments when you looked elsewhere. That left us us scratching our heads. It’s hard to know who to believe or what questions to ask before buying a product or service. But if you’re researching roadside assistance companies, we encourage you to ask yourself these questions as you read through reviews and rankings.

Four Important Questions to Ask About Online Reviews

Do you really want your insurance company to know your roadside assistance needs?

Many roadside assistance companies are really car insurance companies such as AAA and Allstate. If your car insurance and roadside assistance company are the same, your insurance company will look at your roadside service calls and use that information to hike up your rates. Yes, this does happen, and yes, it can be why your rate got hiked. Your roadside assistance company should be focused solely on providing you with the best service – not with selling you insurance or finding reasons to hike up your rates. Best Roadside Service is independently owned and is not affiliated with any auto insurance company. Our singular focus is to provide our members with the best roadside assistance – day or night, 365 days a year.

Do you really want a roadside assistance company without an A+ Better Business Bureau Rating?

If you’re searching roadside assistance clubs that have an A+ rating, the field narrows quickly. Best Roadside Assistance takes pride in our stellar A+ rating. Do we ever make mistakes? Yes. Do we work our hardest to make it right? Yes! Finding good old fashioned customer service with another roadside company can be a difficult task.

Do you really want your roadside assistance through a political lobbyist or non-American organization?

AARP is a political organization that lobbies in Washington D.C for senior benefits. Their roadside assistance service is actually maintained by Allstate (and we already covered why you may not want an insurance company’s assistance). Do you really want a company who is more focused on wooing D.C. politicians than your safety and service needs?

Additionally, roadside clubs through companies like BP (British Petroleum) are not even owned and operated in America. How can you expect a company to give you the best service possible when they’re not even in the same country as you?

So, do you really want a roadside assistance company just because it has good online reviews?

After you ask yourself the last few questions, you’ll see you’ve narrowed the playing field down significantly. An American-owned and operated company that’s not affiliated with an insurance company or political organization that has a A+ BBB rating and is the most competitively priced? That’s Best Roadside Assistance! And since we don’t pay any review company for “membership” (i.e. – rankings) that may be why you haven’t seen us on some online review sites. But here are some things you may be interested to know about us.

Since 1962, we have:

towed over 6.8 million miles
unlocked over 170,000 doors
changed 340,000 flat tires
delivered over 68,000 gallons of fuel to stranded motorists
we did this with an average response time of ONLY 34 minutes.

Best Roadside Assistance has some of the most friendly customer service reps that are right here in the U.S. Don’t believe us? Give us a call at 855-278-4858 or contact us online right now . We have individual or vehicle coverage options as well as corporate and fleet coverage. We can help you sign up right over the phone, so call now!