As a business owner, you want your company to operate as efficiently as possible. For many business owners this means being hands-on in every aspect of their business. Sometimes the most efficient way to operate your company is to enlist a third-party to perform specific tasks.

For companies that rely on fleet vehicles, those vehicles are what keep you in business. When one of your vehicles experiences a mechanical breakdown or other emergency, your business and your revenues come to a standstill. Traditionally, companies handled fleet roadside assistance in-house leading to high fleet management costs, decreased fleet productivity, and lower profits. The best way to avoid these problems is by out-sourcing fleet roadside assistance to a trusted third-party company.

Outsourcing your fleet roadside assistance has some very important benefits including increased productivity and efficiency, reduced fleet operating costs, and reduced company risk. Utilizing a third-party company for your fleet roadside assistance streamlines the process for maintaining your company’s fleet. Experienced third-party fleet roadside assistance providers can reduce your operating costs by reducing your business’ costs for parts and other expenses. Additionally, you can reduce head count expenses and allow personnel and financial resources to concentrate on your business’ core activities. Reduced time and resources spent on fleet roadside assistance allows for significantly improved productivity and profitability for your corporation. Finally, by trusting third-party roadside assistance for your fleet, you ensure that your employees and your customers are safe and reduce the risk of exposure to your company. Trusted third-party roadside assistance companies will provide high-quality service so that you can get your fleet vehicles back on the road quickly.

Choosing the right roadside assistance provider for your fleet is just as important as making the initial decision to out-source your fleet roadside assistance needs. Best Roadside Service offers commercial and fleet roadside assistance plans that provide 24/7 coverage and rapid response times. Additionally, plans through companies like Best Roadside Service are customizable to make sure you’re meeting the specific needs of your employees and customers as well as your business. Best Roadside Service offers vehicle specific commercial roadside assistance plans that cover the vehicle rather than the driver allowing your company to assign any driver to any vehicle and still receive service at any time.

Developing a fleet management plan is a necessity when your business utilizes a commercial fleet; and deciding whether to outsource your fleet roadside assistance needs before you have a breakdown is part of that plan. Utilizing a third-party fleet roadside assistance company versus handling roadside needs in-house can help you optimize your fleet and maximize your business’ potential.

As a prudent person, you’re probably aware of what a valuable resource having a company roadside assistance plan can be, for your personal vehicles as well as for your company’s vehicles. Roadside assistance coverage offers peace of mind and can often save you a lot of money too.

Now that you’ve made the decision to purchase this much needed coverage, where do you begin? The best company roadside assistance plan will be provided by a company who cares about his customers, whether that customer has one car or 1,000 cars covered under the plan.

If you inadvertently choose a company that offers poor customer service, you and your company could very well end up being the subject of a roadside assistance horror story like this woman. She was driving a company vehicle on the way to a client meeting, 200 miles away with much of the trip taking her through a rather desolate region of the country.

About half way through her drive, the car abruptly swerved and she heard a loud popping noise – it was the dreaded flat tire. Thankfully, she was able to safely pull onto the shoulder of the highway and view the damage. The tire was destroyed, but it was getting dark outside and cars on the highway passed by at 70 mph. She quickly returned to the car to call her company’s roadside assistance plan.

After being on hold for 20 minutes, she was finally connected to a person who rudely told her that the closest provider was 70 miles away and would try to get there within two hours. There was little she could do but wait as it grew darker and she grew more anxious. After two hours of waiting there had been no follow up call and no one showed up to help. After several phone calls and complaints to a manger, someone finally came out to assist and charged her $100 for having to drive so far.

Following her nightmare experience, the woman’s boss took actions to cancel the company’s membership with that roadside assistance plan. Both the woman and the company learned a hard lesson of doing due diligence when seeking out the best company roadside assistance plan.

Choosing the best company requires:

Choosing a policy that will cater to your budget and needs without compromising on service
Comparing details of what the plan covers
Researching the quality of service given to the company’s current and past customers, including response time by doing an online search for company reviews.

If you want the best roadside service plan don’t hesitate to contact us here.