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5 Questions to Ask Your Roadside Assistance Service Provider

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question-38595_640Every driver, whether driving part of a commercial fleet or just driving the family sport utility vehicle, will most likely experience an issue while driving that will leave him or her stranded, whether it be a stalled engine, a breakdown, a flat tire or blow out — or worse. With the odds for needing roadside assistance at some point stacked as much as they are, the time to ask all of the right questions of your roadside assistance service provider is not after you need them — it is before.

But, what if you are not sure about the questions you should ask your roadside assistance service provider? Exactly what do you need to know about their plans and policies? The possibilities are seemingly limitless, so it can be difficult to know where to begin. If you are questioning what you need to know about your roadside assistance service, you’re in luck — our team at Best Roadside Service has put together a list of five of the most important questions for you to ask your roadside assistance provider.

  1. What services do you offer? This is one of the most important questions to ask, because it is obviously crucial that your roadside assistance service provider offers services that fit the needs of you and your family or business.
  1. What and where is your coverage area? This question is important whether you are considering roadside assistance service for your family, or for your commercial fleet. If your family or fleet tends to stay close to home, then you may be able to get by with a smaller, local company for your roadside assistance needs. However, if you are like the majority of drivers — particularly if you have a fleet of vehicles — you tend to travel a bit farther away from home. If this sounds like you, then the more options you have for service areas and coverage, the better. Look for a company that offers coast to coast, nationwide service.
  1. What are the charges associated with your service? The charges for roadside service can vary greatly, depending on services required and company used. Find out what the company charges for services, and what the charges are for their memberships. Also, it is important to find out how your charges will be billed — will you be monthly, quarterly, or annually? Also, keep in mind that there are few things less frustrating than hidden fees. Be sure that you understand all of the charges up front, and that you understand exactly what you will be charged for.
  1. What are the hours of your service? This is another one of the most important to questions to ask your roadside assistance service provider — and fortunately, the correct answer is easy to spot. If the answer you get to this question is anything other than 24 hours a day and seven days a week, then you need to walk away. As is the case with all unexpected things in life, you never know when you will find yourself stranded and in need of roadside assistance. And after all, what good is roadside assistance if you are not covered when you need the services?
  1. What type of plans do you offer? Different companies offer different service plans. Again, it is important to find a company that offers plans that will fit your particular needs. The most flexible options are companies that offer plans for the individual, regardless of what vehicle he or she is driving, and also offer plans for a particular vehicle, regardless of who is driving.

Asking your roadside assistance service provider these five questions will provide you with some very important information and should help you choose a new roadside assistance service provider — or decide if you are already working with the right one.

At Best Roadside Assistance, our service plans are customizable and give drivers complete peace of mind while on the road. We have been delivering the best roadside assistance for more than 50 years, so you can rest assured that you and your car are in good hands while you are on the road. Our plans are built around quality, speed and, most importantly, service you can trust. To find out more about our plans, or to ask any questions about our service, give us a call or connect with us online today!