Frequently Asked Questions
See our complete Knowledgebase and Frequently Asked Questions here
What is your response time?
Our nationwide average response time is 30 minutes. This time is one of the lowest response times in the country.
How do I use the service?
Once purchased, we will send you your membership email which contains all the information required to access the service. We provide your emergency contact phone number upon activation of your membership. Upon your vehicle becoming disabled simply call the number and read the last 6 numbers of your membership number/VIN. (typically located on your dashboard)
What vehicles can be covered?
Any automobile up to a half-ton pickup or motorcycle can be covered in our policy. Each policy only covers one vehicle. Currently our coverage will cover automobiles or motorcycle based on year, make, model and mileage.
Who can use the service?
Anyone can purchase the service. The service is attached to your vehicle. One of the final steps of the checkout process allows you to enter your vehicle information. You will enter the last six digits of the VIN # (Vehicle Identification Number) of the vehicle which you would like to have covered. The service will then be connected to that one vehicle no matter who is driving.
How man service calls am I allowed to make in one year?
Each customer is allowed 6 service calls per year. This is 50% more than are allowed by any other company.
Where is the service available?
Our service is available nationwide in all 50 states and Canada. Whether you live on the west coast or east coast our service network is there and we can help you if your car should become disabled. If you live in the United States or Canada then YES, you can be covered by our 24/hr service. We have a network of over 40,000 service providers and technicians nationwide.
What if I don't have a phone?
Without a phone there is no way to contact our emergency service support. This is a must to take full advantage of the services. We do have a reimbursement program should you be able to receive a service without being able to contact us.
Will I be receiving a membership package?
Yes. Our packages are all sent via Email. By doing this we are able to save significantly on costs and pass those savings directly to you.
If your questions are not answered here please feel free to contact us.
